Privacy Policy

1. Introduction

This Privacy Policy explains how Lord Tutorials (the “Coaching App”) collects, uses, and protects information when students and guardians use our mobile application to access features such as fee details, complaints, announcements/notices, examinations, attendance, and related services. By using the App, you agree to the practices described here.

2. Information We Collect

• Profile Data: student ID, name, class/standard, division, and optional profile photo.
• Contact Data: mobile number and email address (for account support and notifications).
• Fee Information: fee plans, invoices, receipts, and payment history.
• App Activity: basic usage logs (e.g., login time) for security and support.
• Complaints & Messages: content you submit in complaints, feedback, or forms.

3. How We Use Information

• To authenticate users and provide access to student dashboards.
• To display fee details, payment status, and receipts.
• To manage complaints and support requests.
• To send announcements/notices and important updates.
• To improve the App’s performance, security, and reliability.

4. Legal Bases

We process data to perform our contract with you (to deliver the App services), based on legitimate interests (security, service improvement), and with consent where required (e.g., certain communications).

5. Data Sharing

We do not sell personal data. We may share information with:

• Service providers (e.g., hosting, analytics, push notifications) under strict confidentiality.
• Authorities when required by law or to protect rights, safety, and property.

6. Data Security & Retention

We use reasonable technical and organizational measures to protect data. Information is retained only as long as necessary for the purposes described, or as required by applicable law.

7. Your Rights

Subject to applicable laws, you may have rights to access, correct, update, or delete your information. To exercise these rights, please contact us using the details below.

8. Children’s Privacy

The App is intended for use by students in coordination with their institution/guardian. We handle student data under the direction of the institution and applicable regulations.

9. Changes to This Policy

We may update this policy from time to time. The “Effective Date” will indicate the latest revision. Continued use of the App constitutes acceptance of the updated policy.

10. Contact Us

For privacy questions or requests, contact our support team at support@lordtutorials.com.